Shipping Policy
Delivery Policy
Standard Delivery |
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|---|---|
| Shipping Fees | Free shipping on all orders |
| Processing Time | Up to 2 business days |
| Delivery Time | Metropolitan areas: 3-5 business days Regional areas: 5-8 business days |
Express Delivery |
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|---|---|
| Shipping Fees | Free shipping on all orders |
| Processing Time | Up to 2 business days |
| Delivery Time | Metropolitan areas: 2-4 business days Regional areas: 4-6 business days |
Signature on Delivery: All parcels are dispatched using a signature-required service.
Delivery Issues: For lost or damaged items, please contact us within 7 days of delivery.
For your convenience, we ship using the Australia Post eParcel service anywhere within Australia. We make our best efforts to deliver products within 5 to 10 working days to the address specified by you during the purchase process, however, delivery to Western Australia, Far-North Queensland, and Northern Territory may require additional 2-3 days additional delivery time.
More importantly, we offer FREE delivery anywhere in Australia.
Don’t worry if you’re not home when the product/s are delivered, Australia Post will leave a card at your home advising you that an attempt has been made to deliver your product. Your parcel will then be available to be collected at your local post office.
The North Face is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn’t available or we are unable to fulfill your order, we will notify you within 2 business days to arrange a backorder or a full refund.
Please note we cannot ship goods to an address outside of Australia.
Orders made with AfterPay may not be exchanged in-store and must be returned online for a refund.
By utilising Australia Post MyPost Safe Drop Service (‘Service’) you agree that:
You are aware of the risk of utilising the Service and agree that other delivery options were available to you at the time of order.
Australia Post will not obtain or require your signature on delivery of your parcel, and that it may leave parcels at your delivery address, either in the delivery location requested by you or some other safe location selected at Australia Post’s sole discretion, without obtaining a signature from any person; and, if your parcel is delivered in the manner described in paragraph above, the parcel will be deemed to have been delivered at the time the parcel is scanned as delivered and left at the delivery address.
To the maximum extent permitted by law, we shall not be liable to you or to any other person for any loss or damage that may be suffered, as a result of any act or omission, whether negligent or otherwise, by or on behalf of Australia Post in relation to the loss or damage to any parcel, including, but not limited to:
A. where it is left at the delivery address in any location as requested pursuant to this Service;
B. where it is left at a delivery address in a manner that is inconsistent with the delivery instructions specified in the request for the Service; or
C. where it is not left at the delivery address, and requires collection from a Post Office; except to the extent that such loss or damage as a direct result of our fraud or wilful misconduct.
